Returns Policy

Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 45 days from the purchase date.

    • Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s).
    • For claims, please e-mail us at sales@toolboxsupply.com so that we can initiate the process. All claims must be initiated within 5 business days of delivery.
    • Defective/damaged merchandise can ONLY be replaced.
    • Products must be in new condition in order to receive a refund.
    • Special/Bulk Orders and Seasonal items cannot be returned.
    • Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.
    • RETURNS WILL NOT BE ACCEPTED ON HIGH-DEMAND ITEMS, SUCH AS MASKS, TOILET PAPER, SANITIZING AND CLEANING PRODUCTS, WATER, LYSOL, CLOROX, ET.C. 

 

Return Shipment Information

There is a 10% restocking fee on all merchandise returned. Items not returned in their original condition may be subject restocking fee of up to 50%. For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or FedEx. We cannot guarantee refunds for returns sent via a non-traceable method such as USPS. Please include the RMA number on the outside of the shipping package near the return address label and return packages to: 

ToolBoxSupply
Returns Department
291 Wolf Road
Latham, NY 12110

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. We'll notify you via e-mail of your refund once we've received and processed the returned item. After four weeks, if you don't receive credit, please contact us via e-mail at sales@toolboxsupply.com so we can investigate. Please include your full name as it appeared on the order, address, order number, name of the shipper used, and the tracking number. 


Non-Refundable Items

Typically there are no refunds or exchanges for items in the categories below. Please contact us first if you have any questions:

- Outdoor Equipment and Power Tools
- Outdoor Living and Furniture 
- Heaters and Cooling Supplies
- Special Orders  
- BBQ Grills
- Gas-Powered Items
- Oversize Items
- Items Including and over 50lbs. 
- Items that require special delivery
- HIGH-DEMAND ITEMS - Examples: Generators, Masks, Toilet Paper, Santizing and Cleaning Items, Water, Lysol, Clorox, etc. 

Product Warranties

Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.

Changing or Canceling Your Order

Once an order is placed it can't be cancelled or altered as our system is designed to fill orders and get them on their way as quickly as possible. Most items may be returned within 45 days of the order date with a Return Authorization.